We Create Value, Build Confidence
Powering a Digital Campus
The Information and Communication Technology Support Unit of Politeknik Negeri Batam — running the network, the information systems, and the ICT services that students, lecturers, and staff rely on every day.
- Campus network — Normal
- SIM Polibatam — Normal
- Campus email — Maintenance 02.00–04.00
- Polibatam Wi-Fi — Normal
About the unit
One unit, one digital ecosystem
UPA TIK is the unit at Polibatam responsible for managing and developing information and communication technology across the campus. It provides the services and facilities that support teaching, administration, and research.
The work is rarely noticed while it runs smoothly: the cable that connects, the portal that opens, the message that arrives. This site sets out what the unit looks after and how to ask for it.
- CoverageEvery unit at PolibatamAcademic departments, support units, and administration
- Domainpolibatam.ac.idIncluding subdomains for unit websites and applications
- NetworkCampus LAN & Wi-FiFrom new access points to fault handling
- One doorICT HelpdeskEvery request is recorded as a ticket
Most visited
Three main entry points
Most campus needs end up in one of these three places.
ICT Helpdesk
One door for every request and fault report. Each ticket is recorded, so its handling can be traced through to closure.
Open →SIM Polibatam
The information-system portal for registration, student activities, official letters, scholarships, and status changes.
Open →Campus Network & Wi-Fi
Connectivity in classrooms, laboratories, and offices — from requests for a new access point to fault handling.
Open →Areas of work
Six areas of ICT service
The unit's work is grouped into six areas. Each has its own request route and its own person responsible.
Information Systems Development
Requirements analysis, development, and maintenance of applications for academic, financial, and human-resource work across Polibatam.
Read more →Network Infrastructure
Installation and fault handling for wired (LAN) and Wi-Fi networks in every building, including IP address and bandwidth management.
Read more →Accounts, Email & Domains
Campus account creation, @polibatam.ac.id email for lecturers and staff, and management of subdomains under polibatam.ac.id.
Read more →Device Support
Maintenance and repair of unit-owned desktops, laptops, printers, and projectors, including installation of licensed software.
Read more →Data Centre & Servers
Server provisioning and hosting for internal applications, service availability monitoring, and institutional data backup.
Read more →Information Security
Access-rights management, security incident response, and safe-practice guidance for users of campus ICT services.
Read more →Working standards
Every service has a procedure behind it
UPA TIK services follow the quality procedures set by the institution — from building an information system to handling a network fault. The full documents are held on the Polibatam intranet.
Request
Submit the request through the Helpdesk, stating your unit, the location, and what you are seeing.
Reviewed
The ticket enters the queue, is reviewed, and is routed to the area that handles it.
Carried out
The work follows the procedure, and the ticket is closed once the requester confirms.
Unit news
Latest news
Events
What is coming up
Running into an ICT problem?
File it through the Helpdesk so it is recorded, traceable, and handled in turn. For an outage that stops a service, call us instead.