Contact
Contact UPA TIK
For service requests, use the Helpdesk so the work is recorded as a ticket. For anything else, the channels below are open during working hours.
Channels
How to reach us
- Recommended
ICT Helpdesk
The main route for every service request and fault report.
helpdesk.polibatam.ac.id - Working hours
Phone
+62 778 469858 ext. 1072
- Within 1 working day
Unit email
- Visits
Address
UPA TIK Office, Politeknik Negeri Batam
Jl. Ahmad Yani, Batam Kota
Kota Batam, Kepulauan Riau 29461 - Sample
Service hours
Monday–Friday, 08.00–16.30 WIB
Break 12.00–13.00 WIB
Form
Send a question
For general questions. Service requests are still best filed through the Helpdesk.
Not live yet: this form is display only. Wire it to a mail handler or to the Helpdesk when the site goes live.
Before you contact us
What speeds up a fix
- Give the exact location: building, floor, and room number.
- Say when the problem started and whether it ever worked before.
- Attach a screenshot of the error message, if there is one.
- Name the account or email address involved — never the password.
- Tell us whether it affects one person or the whole room.
- Include a number we can call when a technician arrives.
Never send a password by email, text message, or ticket. UPA TIK staff will never ask you for your password.
Running into an ICT problem?
File it through the Helpdesk so it is recorded, traceable, and handled in turn. For an outage that stops a service, call us instead.