About
About UPA TIK
The Information and Communication Technology Support Unit — UPA-TIK — of Politeknik Negeri Batam.
Standing
An academic support unit for ICT
UPA TIK is the unit at Polibatam responsible for managing and developing information and communication technology (ICT) across the campus. It provides the services and facilities that support teaching, administration, and research.
As an academic support unit, UPA TIK works across the institution: with the departments on classrooms and laboratories, with the administration on information systems, and with everyone on campus on accounts and connectivity.
- NameUPA-TIKInformation and Communication Technology Support Unit
- ParentPoliteknik Negeri BatamJl. Ahmad Yani, Batam Kota
- Emailsi@polibatam.ac.id
- Helpdeskhelpdesk.polibatam.ac.id
Duties & functions
What the unit does
- Develops and improves the information systems supporting academic, financial, and human-resource work.
- Manages the campus network infrastructure, both wired and wireless.
- Provides and manages campus accounts and email for lecturers and administrative staff.
- Manages the domain and subdomains under polibatam.ac.id.
- Handles maintenance and repair of work devices: desktops, laptops, printers, and projectors.
- Operates the data room and servers for the institution's internal applications.
- Runs the ICT Helpdesk as the single door for requests and fault reports.
- Safeguards information security through access-rights management and incident response.
Vision
Where the unit is headed
To be the foundation of Polibatam's digital services — available when needed, easy to reach, and safe for everyone on campus to use.
Mission
- Provide dependable, measurable ICT services for academic and administrative work.
- Build information systems that answer the real needs of the units.
- Strengthen users' ability to make use of the campus digital services.
- Protect the security and integrity of institutional data.
Organisation
Unit structure
The division of roles below reflects the pattern common to campus ICT units and is offered as a framework — adjust it to UPA TIK's official structure.
- Role
Head of UPA TIK
Directs the unit's work plan and is accountable to the Director for ICT services.
- Role
Information Systems Development Coordinator
Handles requirements review, development, and maintenance of campus applications.
- Role
Infrastructure & Network Coordinator
Manages the campus network, active equipment, servers, and the data room.
- Role
Service & Helpdesk Coordinator
Receives, routes, and monitors service tickets through to resolution.
Running into an ICT problem?
File it through the Helpdesk so it is recorded, traceable, and handled in turn. For an outage that stops a service, call us instead.