Services
UPA TIK Services
What anyone at Polibatam can ask for, how to ask for it, and the procedures behind each service.
How to ask
Three steps, one door
Every request is best filed through the Helpdesk. A ticket keeps the work recorded, traceable, and out of chat threads where it gets lost.
Open a ticket
Go to helpdesk.polibatam.ac.id, choose the service category, and describe your unit, the location, and what you are seeing.
Verification
Staff review the ticket, ask for anything missing, then route it to the area that handles it.
Resolution
The work follows the procedure. The ticket is closed once the requester confirms the service is back to normal.
Urgent outages that stop teaching or administrative services can be reported by phone on +62 778 469858 ext. 1072 for immediate attention, and are still recorded as a ticket.
Catalogue
Service catalogue
The ten most requested services, grouped by who may ask for them.
- Work units
Information systems development
Requests for a new application or changes to an existing system, starting from a requirements review with the requesting unit.
- Work units
LAN installation & repair
Running cable to a new point, replacing network equipment, and tracing connection faults.
- All users
Campus Wi-Fi access
Help connecting devices to the campus wireless network and handling of signal complaints.
- Lecturers & staff
Campus accounts & email
Creation, recovery, and deactivation of accounts; @polibatam.ac.id email for lecturers and administrative staff.
- Units & study programmes
Domains & subdomains
Applications for a subdomain under polibatam.ac.id, together with DNS pointing for a unit or event website.
- Work units
Workplace device support
Maintenance of desktops, laptops, printers, and projectors, including operating-system and software installation.
- Work units
Internal servers & hosting
Provision of server space or a virtual machine for applications managed together with UPA TIK.
- All users
Access rights & security incidents
Setting application access rights and handling reports of compromised accounts and suspected misuse.
- On request
Guidance & training
Hands-on guidance for units using campus applications, including short sessions when a system changes.
- Work units
Data & reporting
Support in preparing data from the information systems for institutional reporting.
Quality procedures
The procedures behind the services
The procedure documents are held on the Polibatam intranet. The document numbers below follow the unit's numbering and need to be checked against the current versions.
| Number | Document | Scope | Area |
|---|---|---|---|
PR.33.8 | Information System Development Procedure | The flow from request and requirements review through development and testing to application handover. | Systems development |
PR.33.x | LAN Installation / Troubleshooting Procedure | Handling requests for new network installations and tracing connection faults. | Network |
PR.33.x | Account & Email Management Procedure | Creating, changing, and deactivating campus accounts and email. | Accounts |
PR.33.x | Device Maintenance Procedure | Requests for repair and scheduled maintenance of unit work devices. | Devices |
Systems we run
Portals & applications
| System | Address | Used for |
|---|---|---|
| SIM Polibatam | sim.polibatam.ac.id | Registration, student activities, official letters, scholarships |
| ICT Helpdesk | helpdesk.polibatam.ac.id | Service requests and fault reports |
| Library | lib.polibatam.ac.id | Catalogue and library services |
| Repository | repository.polibatam.ac.id | Theses and publications |
| Intranet | intranet.polibatam.ac.id | Quality documents and internal procedures |
| Campus email | @polibatam.ac.id | Lecturers and administrative staff |
Running into an ICT problem?
File it through the Helpdesk so it is recorded, traceable, and handled in turn. For an outage that stops a service, call us instead.